This Privacy Policy explains how [Company Name] ("we", "us", "our") collects, uses, and protects personal information when you use the QRimb mobile application, web experiences, and related services (collectively, the "Services"). By using QRimb, you consent to the practices described here.
Information We Collect
We collect and process the following categories of personal data to provide and improve QRimb:
Account Information
- Registration data such as name, display name, email address, and password or authentication identifiers.
- Profile preferences including home gym, location, biography, avatar selection, visibility settings, and communication options.
Route & Performance Data
- Climb history, including scanned routes, grades, performance types (flash, topped, attempt), attempts, falls, timing, ratings, and difficulty votes.
- XP, coins, achievements, level progression, streaks, and reward status associated with your account.
- Notes, photos, and other information you voluntarily attach to a climb.
Social & Community Data
- Friends, favorites, and other social graph connections you initiate.
- Leaderboard standings, shared climb insights, and public profile data based on your privacy selections.
Device & Usage Data
- Device identifiers, operating system, app version, and basic diagnostic logs.
- Session analytics, screen views, and in-app actions captured to improve user experience. At present, analytics events are stored locally on your device and synchronized to our services as needed.
Support & Communications
- Information you provide when contacting support, submitting feedback, or participating in surveys.
How We Use Your Information
We use collected data for the following purposes:
- Authenticate users, maintain accounts, and deliver core app functionality.
- Track climb performance, award XP and coins, manage achievements, and provide analytics dashboards.
- Personalize route recommendations, difficulty assessments, and social features.
- Synchronize progress across devices using secure storage and caching mechanisms (e.g., AsyncStorage, TTL caches).
- Monitor app stability, detect abuse, and troubleshoot issues.
- Communicate changes, announcements, and support responses.
- Comply with legal obligations and enforce our Terms & Conditions.
Legal Bases for Processing
Depending on your jurisdiction, we rely on one or more of the following legal bases:
- Performance of a contract to provide the QRimb services you request.
- Legitimate interests in improving, securing, and operating our platform.
- Compliance with legal and regulatory obligations.
- Your consent, where required for optional features or communications.
How We Share Information
We only share personal data when necessary:
- Service Providers: Trusted vendors supporting hosting, analytics, customer support, and infrastructure.
- Community Features: Information you make public (e.g., leaderboards, climb statistics) is visible to other users in accordance with your privacy settings.
- Legal Requests: If required by law, court order, or to protect our rights, safety, or property.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.
We do not sell personal data.
Data Retention
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Cache entries (including TTL caches) are periodically refreshed or purged according to operational requirements.
Security Measures
We implement administrative, technical, and physical safeguards designed to protect personal data, including encryption in transit, access controls, and regular security reviews. Nonetheless, no system is completely secure, and we encourage you to use strong passwords and maintain control of your devices.
International Transfers
Your information may be processed in countries other than the one where you reside. We take steps to ensure appropriate protections are in place when transferring data across borders, consistent with applicable law.
Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information.
- Export your data in a portable format.
- Restrict or object to certain processing activities.
- Update preferences (e.g., privacy settings, notifications) directly in the app.
- Withdraw consent for optional features at any time.
To exercise these rights, please contact us using the details below. We may require additional information to verify your identity.
Children’s Privacy
QRimb is not directed to children under the age of 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, through in-app notices or email. Your continued use of QRimb after an update constitutes acceptance of the revised policy.
Contact Us
If you have questions or requests regarding this Privacy Policy, please reach out to:
[Company Name]
[Company Address Line 1]
[Company Address Line 2]
Email: privacy@qrimb.com